FROM CONGESTION TO ACCESSIBILITY: ANALYZING THE RELATIONSHIP BETWEEN TEGAL CITY'S PUBLIC TRANSPORT INFRASTRUCTURE AND COMMUTER SATISFACTION

Abstract

Urban transport infrastructure is crucial role in determining commuter satisfaction and overall accessibility in cities, especially in densely populated areas like Tegal City, Indonesia. This study examines the relationship between Tegal City's public transport infrastructure and commuter satisfaction, highlighting the impact of congestion, availability, reliability, and comfort on daily travel experiences. The primary aim is to evaluate how existing infrastructure supports commuter needs and identifies key factors affecting user satisfaction and accessibility. A mixed-methods approach was used, combining surveys, observational studies, and statistical analysis to gather data on commuter experiences and infrastructure efficiency. Results reveal that while Tegal City has improved public transport availability, issues with congestion, limited route coverage, and inconsistent service quality remain. This has led to moderate commuter satisfaction levels and barriers to full accessibility. The study recommends targeted infrastructure upgrades, optimized scheduling, and expanded routes to enhance the usability and appeal of public transportation in Tegal City, ultimately fostering a more accessible and efficient urban transport system for residents.